AMS Pty Ltd ("AMS", "we", "us", or "our") is committed to protecting the privacy of individuals and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to the AMS website
  • Clients, suppliers, and business partners
  • Users interacting with AMS products and services, including autonomous cleaning robots
  • Individuals who contact AMS via enquiries, forms, email, phone, or events

2. Personal Information We Collect

We may collect the following types of personal information:

  • Name, job title, company name
  • Email address, phone number, and contact details
  • Enquiry and correspondence information
  • Website usage data (IP address, browser type, pages visited)
  • Information required for service delivery, training, or support

We only collect personal information that is reasonably necessary for our business activities.

3. Collection of Data Through Autonomous Systems

AMS autonomous robots may utilise technologies such as cameras, LiDAR, ultrasonic sensors, and other detection systems to support:

  • Navigation and obstacle avoidance
  • Operational safety
  • Cleaning performance optimisation
  • System diagnostics and reporting

These systems are designed for real-time operational processing. AMS does not intentionally use its robotic systems for:

  • Facial recognition
  • Biometric identification
  • Individual profiling

Where data is recorded or transmitted, it is limited to operational, diagnostic, or safety-related purposes.

4. How We Collect Personal Information

Personal information may be collected when you:

  • Visit or interact with our website
  • Submit an enquiry or contact form
  • Download resources or request information
  • Engage AMS for products or services
  • Participate in meetings, demonstrations, or training sessions

5. Use of Personal Information

We may use personal information to:

  • Respond to enquiries and provide requested information
  • Deliver products and services
  • Provide technical support, maintenance, and training
  • Improve our products, services, and website
  • Meet legal, regulatory, and contractual obligations

AMS does not sell personal information to third parties.

6. Disclosure of Personal Information

We may disclose personal information to:

  • AMS employees, contractors, and authorised service providers
  • Third-party suppliers who assist in delivering products or services
  • Regulatory authorities where required by law

Any third parties engaged by AMS are required to handle personal information in accordance with applicable privacy laws.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality and performance
  • Analyse usage trends and visitor behaviour

You can disable cookies through your browser settings; however, some website features may not function as intended.

8. Data Storage and Security

AMS takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Safeguards include:

  • Secure IT systems and access controls
  • Restricted access to personal information
  • Use of reputable cloud and service providers

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

9. Access and Correction

You may request access to personal information held by AMS or request corrections if the information is inaccurate, out of date, or incomplete.

Requests can be made by contacting AMS using the details below.

10. Overseas Disclosure

AMS may store or process data using cloud-based services. Where personal information is disclosed overseas, AMS takes reasonable steps to ensure compliance with Australian privacy requirements.

11. Complaints

If you believe AMS has breached your privacy rights, you may contact us in writing. AMS will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

AMS may update this Privacy Policy from time to time. The latest version will be published on our website.

13. Contact Us

For privacy-related enquiries or requests, please contact:

AMS Pty Ltd
Email: admin@adaptivemechatronicssolutions.com.au
Website: www.adaptivemechatronicssolutions.com.au